How do I access the billing system?
- The billing system is located at https://ucrm.tellerwifi.com
- The username will be the full email address listed on the account
- The password is set by the user; at service start a link is emailed that will allow you to set your password. If you don’t see the link, check your spam folder, it will have come from info@tellerwifi.com. If you have forgotten your password, you can click “forgot your password” and have the password setting link emailed to you
- Invoices are due 7 days after initially sent. The system will notify you as bills come near due date.
- If sending a check, when the check is received the payment will be listed and invoice will be noted to you as paid. (We have seen up to a 4 day USPS delivery lag, even across town). It is the customers responsibility to make sure payments are on time.
How do I setup automatic payments?
The billing system supports recurring payments. They are called “Subscriptions”.
To setup a new subscription:
- Click the “Settings” link on the left hand side of the portal
- Then select Payments
- Then ADD Credit Card DO NOT SELECT PAYMENT SUBSCRIPTION
- Enter your credit card information
- Save Card
- A box will pop up to enter your credit/debit card information.
- If this is the first invoice, you will need to go back to the main screen and click “Pay All”
- After this is completed you will be on Auto Pay going forward
- If you have any questions, our cheerful desk personnel would love to hear from you
What is Stripe?
Stripe is a major credit/debit card processing company. TellerWifi uses this company for all payment transactions so the credit/debit card information is not stored on local servers or processed by TellerWifi equipment. Stripe adheres to the highest standard of security and encryption to ensure privacy. This let’s us at TellerWifi focus our efforts on providing the best internet possible.
How do I change my Username, Phone Number or Address?
These attributes are controlled by TellerWifi for your account, just shoot us an email (info@tellerwifi.com) and we’ll update your information
What are Partner Perks?
Through our Partner Perks program, you’ll get access to exclusive offers and discounts from local businesses we know and trust. Our partners are offering everything from free items to special discounts and more.
How It Works:
- Sign into my.tellerwifi.com using the email associated with your TellerWifi account (the same one you use for billing).
- View the available perks and choose your favorites.
- Click “redeem” on a perk you would like to use and a staff member of that business will enter a one-time code that allows you to receive that perk onsite!
Easy Access on Any Device:
You can view and redeem perks on your computer, phone, or tablet by visiting:
my.tellerwifi.com
- Mobile Tip: On your phone or tablet, we recommend adding a shortcut to my.tellerwifi.com on your home screen for quick access. For further instructions on this please view our video above.
- Household Note: Everyone in your household can use the account to browse and redeem perks. However, each perk can only be redeemed once per account during the time frame set by the partner.
Why should I rent a router?
Router Rentals come with several advantages.
- TellerWifi uses and programs our router to work better for following reasons:
- More consistent and higher speed vs client provided routers
- Lower latency vs client provided routers.
- Remote TellerWifi Support and Troubleshooting
- Quick replacement if something happens to a rental routers. You’re Covered!
If you currently rent one of our routers, please refer to the videos linked below for some tips to help you get the most out of your router and service!
The support or troubleshooting we are able to provide for a router that has been purchased independent of TellerWifi is very limited. We are happy to allow customers to purchase the router of their choice, but we cannot guarantee the performance quality of a client-provided router. If you need support with setup, troubleshooting, or testing of a client-provided router, there will be a site fee incurred.
Rental Router Resources:
How to Run a Speed Test and View Data Usage
- Open the Eero app on your smartphone
- Choose “Activity” from the icons at the bottom of the screen
- For a speed test, click on your download speed in the top left, then “Run speed test”
- To view data usage, choose “Downloaded Data” within “Activity”
How to Connect Devices to the 2.4GHz Network
- Open the Eero app on your smartphone
- Choose “Settings” from the icons at the bottom of the screen, then “Troubleshooting”
- Click “My device won’t connect”, then “My device is 2.4 GHz only”
- From there you can Temporarily pause the 5GHz which will last 15 minutes
How to Change your Network Name and Password
- Open the Eero app on your smartphone
- Choose “Settings” from the icons at the bottom of the screen, then “Wifi name & password”
- Click on either the name or password to edit, then “save” in the top right corner